New support request
Support requests need to be raised through the support portal. They can't be raised by phone. Follow-up and updates can be done by phone or email. This way we are able to help you the fastest.
Access to support portal
When you don't have access yet to our support portal, please reach out to our support desk and they will setup an account for you. Please send an email to [email protected].
Urgent cases - P1 and P2
All new support requests should raised through the support portal. When immediate support is needed, classified as 'Priority 1' or 'Priority 2', customers are asked to call the support desk after logging their case in the portal.
Incident priority index
Define the priority of your incident with the Customer Bussiness Impact (CBI) matrix below. Choose the level of criticality and service restriction to define the impact on your organisation.
Latest news and blog posts
SIEM or SOAR?
Do you already have a SIEM system implemented in your organisation? Does that mean SOAR is not for you? Well, no. Let's discover why.
10 key benefits of passive optical LAN for enterprise connectivity
Passive optical LAN has a lot of benefits for enterprise connectivity, speed and cost optimisation. Read the 10 benefits of passive optical LAN for enterprise connectivity.
Cemil Canturk from Nokia
The 4 key IT security assessment types
Different IT security assessment types are explained. Every day, digital attacks threaten the continuity of your business. Cybersecurity assessments accurately map out the threat.