Life at Nomios

As a project engineer, my main responsibility is designing and deploying network infrastructure solutions for our customers. This involves creating detailed plans, installing hardware, and transitioning customers to new solutions. What I love about my job is the variety it offers. Each day is different—sometimes I'm working closely with customers to understand their needs, other times I'm creating designs, and occasionally I work late nights to migrate customers to new systems. I also enjoy working with cutting-edge technology, whether it's for clients or internal training.

One of the highlights is collaborating with intelligent colleagues who are always eager to share their expertise. The culture at Nomios is open and social, and because it's a relatively small company, we have plenty of opportunities to connect with each other and build personal relationships. Over the years, I've made many lasting friendships at Nomios.

As a project manager at Nomios, my primary responsibility is delivering successful project outcomes while prioritising customer and colleague satisfaction. Starting my day with enthusiasm, I handle various tasks such as laptop setup, email management, and communication through Microsoft Teams. Throughout the day, I engage in activities like writing project proposals, establishing agreements on responsibilities, preparing for meetings, and collaborating with colleagues.

What I find most exciting about my job is working passionately with people to leverage technology for business enablement. The informal culture at Nomios encourages efficient work, allowing us to achieve results while sporting comfortable attire like short-sleeved shirts, and even shorts during non-customer-facing occasions in the summer.

Within my role as a service delivery manager, I make sure that the services we provide meet the highest quality standards, from both a delivery and operations perspective. This to ensure we have a customer satisfaction as high as possible. Furthermore, I report on various items towards my customer, such as different SLA metrics. And of course, during our regular service reviews, I advise my customers on the different business challenges they might have. They can also contact me in case something isn’t going smoothly during, for example, an incident or a change.

During my time at Nomios, I've worked in several departments, in each role I've always liked to work with people, and I have a customer-focused mindset. This all comes together within service delivery management. I talk to colleagues in different departments to make sure our customers get what they've been promised. And problem-solving is also a big part of my role.